Libera Investments NV (“Libera Investments Group”), Paramaribo, Suriname
Last updated
14 July 2026
Supersedes
Libera Investments Global Privacy Policy (31 March 2023)
Contact
support@liberainvestments.com
Introduction
We care about your privacy. As a company operating from Suriname and serving customers internationally, we apply data-protection principles consistent with the EU General Data Protection Regulation (GDPR) as a matter of good practice, alongside any locally applicable law. This policy explains what data we collect when you buy cryptocurrency, gift cards, gaming credit, or top-ups from us, why we collect it, who we share it with, and the rights available to you. We do not sell your personal data, to anyone, for any purpose.
1. How we collect your personal data
We collect data directly from you (for example, when you register an account, request a quote, or complete identity verification), indirectly (for example, from a payment processor confirming a transaction, or a person referring a transaction on your behalf), and automatically through technologies such as cookies and analytics when you use our website.
2. What personal data we collect
To browse our website or view our published rates, you generally do not need to give us any identifying information. However, to open an account, complete a transaction, or meet a legal requirement, we may need some of the following, only to the extent adequate, relevant and necessary for the purposes described in Section 3:
Identity data — name, date of birth, government-issued ID, photo/selfie for verification.
Contact data — address, email address, phone number.
Professional data — your role, where you represent a company or other legal entity.
Transaction data — cryptocurrency wallet addresses, transaction amounts and history, gift card or top-up order details, and payment method.
Technical data — IP address, approximate geolocation, device and browser fingerprint.
Usage data — how you interact with our website and services.
Marketing and communications data — your preferences for receiving communications from us.
Verification data — information collected as part of Know-Your-Customer (KYC) or Know-Your-Business (KYB) checks, where applicable to the size or nature of a transaction, or required by law.
Special categories
We do not deliberately collect special categories of personal data (such as race or ethnicity, religious beliefs, health data, sexual orientation, political opinions, or trade union membership), and we do not collect information about criminal convictions except where you disclose it voluntarily or where required as part of a legally mandated check. Certain services (for example, delivering a phone top-up or gift card code) require limited personal data such as a phone number or email address; we may not be able to perform those services without it.
3. Why we process your personal data
We do not sell your data to any third party for any purpose, under any circumstances.
Purpose
Type of data
Legal basis
To provide services and manage your account or transaction
Identity, contact, transaction, professional
Performance of a contract; compliance with a legal obligation
To verify your identity and meet AML/KYC obligations
Identity, verification, contact
Compliance with a legal obligation; our legitimate interest in preventing fraud and financial crime
To operate, secure, and administer our website
Identity, contact, technical
Legitimate interest in running our business, IT and network security, fraud prevention
Compliance with a legal obligation; legitimate interest in operating a safe and compliant platform
4. Cookies and similar technologies
Our website uses cookies and similar technologies to keep the site working correctly, remember your preferences, understand how visitors use our site, and, where you consent, support marketing efforts. You can control non-essential cookies through your browser settings or any cookie preference tool we make available; blocking essential cookies may affect the site’s functionality.
5. When we share your personal data
Libera Investments is not in the business of selling personal data for profit, and we do not do so.
5.1 General
We disclose personal data to third parties only as described in this policy. We may share your data with:
Payment and crypto-payment processors needed to complete your transaction;
Gift card, gaming credit, and mobile top-up suppliers or issuers, to the extent needed to deliver your order (for example, communicating your phone number so a top-up can be applied);
Service providers who support our operations (for example, hosting, IT security, or customer support tooling), under confidentiality obligations;
Professional advisers, where necessary to protect our rights or yours; and
Any party you specifically instruct us to share data with, or where you have given express consent.
5.2 Cooperation with law enforcement
We disclose personal data to law enforcement or other government authorities only to the extent required by applicable law or a valid legal instrument (such as a subpoena or warrant, or its legal equivalent in the relevant jurisdiction). In exceptional circumstances — for example, an urgent request that may prevent serious harm or save a life — we may act differently, but only to the extent permitted by law.
6. International data transfers
Because we serve customers across borders and rely on service providers located in different countries, your personal data may be transferred to, and processed in, countries other than your own, including countries whose data protection laws may differ from those where you live. Where we transfer personal data internationally, we take reasonable steps to ensure it continues to be protected consistently with this policy.
7. How we protect your personal data
Access to your data is limited to authorized Libera Investments personnel, contractors, and service providers who need it to perform the services you have requested. Our security measures include:
Dedicated oversight of our information security program;
Network defense monitoring and intrusion detection tooling;
Security testing of products and services before launch, and ongoing vulnerability scanning;
Periodic internal and external reviews of our website and services;
Access controls to identify, authenticate, and authorize use of our systems;
Encryption of information in transit where appropriate; and
Staff training on data protection and security, updated as risks evolve.
8. How long we keep your data
We retain personal data only for as long as reasonably necessary to fulfil the purpose for which it was collected, or as required by law or regulation. If you hold an account with us, we retain account-related data for as long as the account remains open. Data connected to AML/KYC checks, top-up or bill-payment services, or ongoing investigations is retained for a minimum of five years, in line with applicable legislation, or longer if we reasonably anticipate a complaint or dispute.
9. Your data protection rights
Subject to applicable law, you may have the following rights regarding your personal data:
Access, correction, or erasure — request a copy of the data we hold about you, ask us to correct inaccuracies, or (where legally permitted) ask us to delete it.
Objection — object to processing based on our legitimate interest, where your particular situation gives you grounds to do so.
Restriction — ask us to suspend processing in specific circumstances, such as while we verify accuracy or assess an objection.
Withdraw consent — where we rely on your consent (for example, for marketing or non-essential cookies), you may withdraw it at any time.
Portability — request that we transfer certain data to you or to a third party, where technically feasible.
Making a request
To exercise any of these rights, contact us in writing at support@liberainvestments.com. We aim to respond to legitimate requests within one month; complex or repeated requests may take longer, in which case we will notify you. There is no fee for making a request unless it is manifestly unreasonable, repetitive, or excessive, in which case we may charge a reasonable fee or decline to act on it. Some rights may not be enforceable where a legal exception applies — for example, where we reasonably suspect our services have been used for an unlawful purpose, in which case we may decline a request, or fulfil it once we have confirmed or ruled out that concern.
10. Children’s privacy
Our website and services are not directed at, or intended for, children under 16 years of age, and we do not knowingly collect personal data from them. If you are under 16, please do not use our services or provide us with personal data without the involvement of a parent or guardian. If we learn that we have collected personal data from a child under 16 without appropriate consent, we will delete it.
11. Changes to this policy
We may update this policy from time to time to reflect changes in our services, technology, or legal obligations. We will post the updated version on our website with a new “Last updated” date. Material changes will, where appropriate, be communicated to you more directly.
12. Contact us
For any question about this policy, or about how we process your personal data, please contact us using the details below.
Libera Investments NV · Paramaribo, Suriname
Email: support@liberainvestments.com
Website: liberainvestments.com
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